Arnolda Farrell

Complaints Handling Case Manager, Birmingham UK

I am inspired by women who support and uplift each other.



Tell me about yourself and family in two or three lines.

I’m a hardworking mother of two beautiful kids living in Birmingham UK. I am a complaint handling case manager for a large UK Bank and I’m also a home baker making beautiful delicious cakes and cupcakes.

What activities would make you lose track of time.

Doing online shopping on my phone will cause me to lose track of time.

Who are you inspired by?

I am inspired by women who support and uplift each other.

I am also inspired by people who speak positivity into my life, I love to be surrounded by positive people.

Where is your favourite place in the world you have travelled to and why?

Portugal is my favourite place I’ve been to, the atmosphere, the people, the scenery all reminds me of the Caribbean.

Beautiful country

What’s your favourite app at the moment?

Instagram. I live on this app! Do you use this app to promote your business? Instagram has to be my favourite app as I literally live on that!

I have a business cake page “Noldas delicious cakes” and I use this app to promote my cake business.

Tell me more about your baking business, why did you decide to take that step  and what do you love about it.

I got into baking when I first baked for a cake sale at my work place, the cake came out perfect and the feedback I received was amazing. I then decided to make different cakes and give to family and close friends and every cake was a hit so I started promoting myself.

I created a Facebook and Instagram cake page and started receiving numerous orders.

It has been an amazing successful journey and I feel so humble and proud of how far I’ve come and to see so many people enjoying my cakes and the amount of feedback I receive, which makes it all worth it.

The most impressive cake I’ve made was my first 3 tier wedding cake I did last year July! I’ve spent the longest on this cake, it took me 3 days to prep and complete everything. But all the hard work paid off when I saw how happy the bride and groom were 😊

I have developed such a deep passion for baking which has really helped me to evolve, every cake I make pushes me to be better.

The late nights and early mornings can be really exhausting but the finished product is always worth it because the presentation of a cake is really important. I will always strive to achieve a clean finish on my cakes as the inside has to be as beautiful as the outside

Sometimes I am in my kitchen doing a happy dance once I’ve finished decorating a cake and this is the best feeling ever.

I have worked so hard and sacrificed alot but one thing for sure I will never give up, I will continue to push my self and better my craft!

How did you get into the current job position you hold?

I went to college and studied Business and Finance and I passed the course with a Distinction. I then later applied for my job and was successful.

What do you love about your role? 

My role includes investigating PPI complaints for customers. I have to establish ownership of the complaint, complete all the checks and the investigation and make the decision whether I uphold or reject the complaint.

It is a  challenging role and that is what makes it interesting.

I also work with the most amazing colleagues which makes it even better to love my job.

Do you have any career tips for anyone looking to come into your field of work?

Any career tip I would give to anyone is to get the qualifications that you need, be yourself when applying for any job and remember if you don’t go after what you want  it will never be yours.

What motivates you?

My kids motivates me , they look up to me as their role model, everything I do is for them. They are my world.

What was your biggest challenge in the last 5 years?

Trying to maintain a healthier lifestyle and controlling my weight. My mum suffers with diabetes and I watch her struggle so this is why it is important for me.

What is the one thing that people often get wrong about you?

Many things! But the one thing is that I think I’m too nice and act like I’m better than people. That is so not me,

I’m a down to earth funny person once you get to know me.

I consider myself to be a very sociable person but many may think I am not, as I choose to surround my self with positive, uplifting people who wants the best for me and pushes me to strive for the best.

What was the last book you read and would recommend?

The last book I’ve read is Tamarind seeds and will most definitely recommend.

What’s the best piece of advice you’ve received and use often?

Best piece of advice I’ve been given is to never give up no matter how challenging it gets, stay humble and remain consistent.

Tell me the one thing you would say to your 16 year old self?

Always strive for constant improvement not perfection, don’t be too hard on your self, go at your own pace and don’t watch what other people are doing.

What is your best tip to cope with stress and anxiety?

Talking things through with a friend, colleague or a trained professional can help you find solutions to your stress and anxiety and put your problems into perspective.

Where do you see yourself in 5 years?

Within the next 5 years I see my self as a self employed baker and cake decorator owning my own cake shop.

When was the last time you went to Montserrat?

March 2019 for the St Patricks festival.

What do you look forward to most when thinking about going to Montserrat?

The beach, the food, the sunshine. Liming with friends and just the feeling of being home.

What is one of your best memories about Montserrat?

Walking home from school climbing mango trees and picking guavas

having no fear in the world.

What one thing would you do to enhance life in Montserrat?

I would build a bigger and better hospital and have all the equipment that are needed. A bigger and better hospital with all the equipment is a necessity.

This is important to me because if I visit for holiday or even decided to relocate back home I want to know that if me or my kids were to get sick we can get the treatment we require in our own country and not have to go to another country.

Is there a teacher from your schooling in Montserrat that influenced your life for the better?

Miss Morgan, even though she was one of the strictest teachers, she instilled in me that knowledge is power and that was our motto at school.

So growing up I kept that at the back of my head and everything I did I would remember that motto which has influenced my life.

How would you describe Montserratians in general?

Montserrations (the majority of them) are down to earth fun loving people, they love to party, they are proud people.

Tell me about a time you got into trouble as a child? 

I remember walking home from school one day and I decided to stay out and play dolly house with my friends. When I got home it was pretty late and my mum was worried about me, as soon as I entered the door I got some licks. Lol

Tell me about one of your most hilarious or jaw dropping moments of your time in MSS 

One of my most jaw dropping moments was sitting in class while the teacher was teaching, after she wrote on the board

she went to sit down and the chair just collapsed and she went flat on the floor

the whole class burst out laughing and she felt so ashamed (it was funny at the time but I felt sorry for her)

Do you know anyone above 90 years old and what qualities do you like about them?

A lady in my church, she has such a lovely spirit. I love to watch and admire her dancing and worshipping in church.

Rendezvous or Isle’s Bay?

Isle’s Bay

Christmas or St Patrick’s?

St. Patrick’s

Mountain Chicken or Fowl Foot?

Never had and never will have mountain chicken. Lol, so i’m gonna go with fowl foot.

If I say, North, East, South or Town where you representing?

East to the world!

How do you feel about going to Montserrat and not being able to see East?

It makes me feel sad and downhearted as most of my childhood memories growing up were in the east

If you were the Premier of Montserrat what’s the first thing you would do?

If I was the premier of Montserrat I would deeply look into why the population has gone down and work on how to build Montserrat back up. Listen to the people and work together to make Montserrat great again.

Describe how Montserrat makes you feel in 3 words.

Alive , happy and proud



3 thoughts on “Arnolda Farrell

  1. Another phenomenal woman from the East/Montserrat. I’m so proud of you Arnolda… I’ve known you from childhood when you lived in Harris’s. It’s so wonderful to read all about your progress. Congratulations on all your achievements thus far and I look forward to tasting one of your lovely cakes. #East #KnowledgeIsPower

  2. I enjoyed reading your interview… it’s always great to gain a deeper insight … I pray for your success with your cake shop in 2024!!xx

    1. Cant wait to try your cakes hope Trish Will order one for my next trip. Enjoyed reading your interview. Keep rising hon stay focus.

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